The first maintenance company never showed up. The second maintenance company did the job right

NA. It was easy and efficient from start to end

The length of time it takes to have someone sent out. We always have to wait weeks before anyone comes out.

It took many calls and informing the many people answering the calls that my house has gotten down to 50 degrees before someone was sent out. I spent hours making calls to advocate. The call was marked urgent but after a few calls I was told someone would arrive within 48 hours. It was 20 degrees and getting colder.

we submitted a request through the portal in November. Someone came out shortly after to check it out. However, they did not understand the issue that we left in the portal and were not equipped to fix the issue. They told us an electrician would come out within the week. We spent roughly two months trying to get someone out, but no one ever showed up and they had closed the order. We had several phone calls, text messages, and hours of waiting around, while the technician kept having things “come up” and was unable to make the appointment we scheduled. It wasn’t until AFTER I called Kairos to complain, that she opened a NEW request, which was fixed within 3 days, which is the experience I rated in this survey.

It took a couple weeks to get someone out to look at the issue. Maybe a faster response time.

Had to do 2 separate maintenace request

Nothing everything was great!

Didn’t let me know when they were done. Left tools in the yard which they picked up the next day. Not huge deals , they were friendly otherwise

Everything went well.