Easy access to place, online app. Agents were all amazing.

All of it

Jason was the one we were told to contact. We had plumbing issues, and we had text AND called hom. It was over 24 hours before we heard from anyone.When we looked at this house, we told the realtor that the apartments we were leaving took over a week just to come look at our overflowing toliet. We were told there was 24 hour maintenance here, and we wouldn't have that issues. The sewer ended up backing up in all 3 of my tubs BEFORE anyone returned our call.I do NOT want Jason assigned to our issues again. He didn't return our call or text, and I felt as if the issue needed to be addressed immediately, and not over 24 hours later.My parents were here from Indiana, and we're unable to shower while they were here. I find this lacking professionalism, and I feel if Hank had not reached out to us, that we would've had to wait longer.

The communication

The whole process was very easy

N/

Sadly my husband passed away and I could no longer afford the rent on my own. We had a great experience with Kairos and would definitely rent again.

Effective communication

Left empty bottles of cleaner in the yard and took way too long

It took a few weeks to get someone here when first reported. I was told a mix up in names was the issue and has been correct in the system.