Visit went very well service person was very good.

When I bought my vehicle from Kendall Toyota in Anchorage, I had the Toyota Care. I took my vehicle in & had it serviced regularly. My Toyota Care expired, I continue to take my vehicle in for service. Everyone has been very polite & work has always been done expeditiously...they always confer before proceeding. I would recommend them to all my friends & family. Excellent vehicle, excellent staff, knowledgeable staff...Five Star all around!

Awesome service

Kendall Toyota always does a wonderful job servicing my Ford Edge. Thank You Mark Sterling and Kendall :)

Review The service was fast & efficient, price quoted and billed was spot on, facility is clean and seems to be run very efficiently. The shuttle and driver (Kathy) are awesome! The free car wash was beyond awesome!

Finally, I am seeing some continuity in the service advisor staff. I have dealt with Mark Sterling on my last two consecutive visits, and he is a breath of fresh air. I have criticized this dealership in the past about the "revolving door" I experienced with relatively inexperienced/ineffective service advisors. I suspect that some of those individuals were either inherently inefficient, in terms of time management skills, or they simply had more work than they could handle effectively to provide good customer service. I have seen "war story" reviews on the web in past years that spoke of service customers having to wait for weeks when needing a part that was not stocked. I lived that horror last year. Thankfully, having read the negative reviews, I was prepared to be my own best advocate. I had to birddog the process, dealing with a service advisor (no longer there, thankfully) who was nearly impossible to reach, who would make commitments to call me back, and then renege on them. It was only after I had allowed several days beyond the original time commitment to expire (the whole time without my vehicle), that I grew tired of the inaction, and physically visited the dealership to "lean" on this service advisor. Lo and behold, the parts had arrived several days earlier, and were sitting somewhere in the parts department. I am detailing this experience for the benefit of any other consumers who encounter anything like I did, OR anyone researching dealerships for their service business. I would stress that from what I have seen over the past year, things are much improved in Kendall Toyota's service department. There is more continuity of personnel; AND they have recruited some heavy hitters to augment the team. I had a lengthy discussion with Andre Morris, the service manager a few days ago, when I had my Avalon in for service. When it comes to customer service, Andre "gets it". He appears to have gone beyond simply hanging around the dealership and has studied customer service quality; AND is cascading the information to his service advisors. While conversing with Andre, I was thrilled to see Brooks Ward, who I had dealt with at Cal Worthington on purchasing a remote start for my wife's Ford truck, walk up, wearing a Kendall vest. We recognized each other, and it was like "old home week". My sense is that Kendall Toyota is newly committed to improving customer service. I told Andre my story of having been a Toyota owner since 1974. I have purchased 3 new Toyotas and 4 used Toyotas over the years, in 3 different states. I had such a positive experience with the service advisor and technicians at my dealer in Colorado that I coaxed my parents into purchasing a brand new Avalon and brand new Camry. After I left Colorado, my parents continued the relationship with this precious service advisor, who has since retired, and their extreme satisfaction, combined with my father's vast network of friends, led to introducing countless others to the joy of owning a Toyota. I have strongly suspected that some key individual in Kendall's leadership did not appreciate the key role that the service department plays in driving repeat business and referrals. It appears that either there has been a leadership change or an epiphany in the perception of the importance a high quality service department plays in driving sales production on the showroom floor. I hope the salespeople at Kendall Toyota are appreciative of this significant improvement, and how it will make their job easier over time!

The service, as always is excellent...thanks

Having dealt with the Kendall dealership in the past with another vehicle we own, we knew that all was good!

The sales representative has an excellent personality in his job and is a person that will help in any way he can to my you purchase enjoyable. Everyone that helped was great, thank-you.