Ac/heaters have not been cleaned for3 years. With all the mold, it would be nice to have them cleaned

A Rare Gem in Asheville – Excellence in Management and Heart Living at the historic Kenilworth Inn—perched atop the mountains of Asheville and steeped in over a century of character—has been nothing short of extraordinary, thanks entirely to its remarkable management team. From my very first phone call with leasing manager Brooke in mid-2021, I knew we had found something special. Her warmth, sincerity, and exceptional understanding of our needs made us feel not just welcomed, but genuinely cared for. It was Brooke’s heart and hospitality that brought my wife and me to Kenilworth, and we haven’t looked back since. She is truly the Queen Bee of this hive—an unparalleled leader whose intuition, patience, and ability to orchestrate solutions is simply insurmountable. Brooke has the rare ability to make every tenant feel seen, heard, and valued, and her leadership sets the gold standard. Matt, a newer member of the team, has brought a revitalizing energy that everyone has noticed and appreciated. Tenants across the building agree that he is a true breath of fresh air. His diligence, enthusiasm, and unwavering conscientiousness have already made a significant impact. In a short time, Matt has transformed the atmosphere with his proactive spirit and genuine care for the residents. Behind the scenes—but always at the heart of the action—are Byron and Rob, the dynamic duo whose technical expertise and tireless work keep this 100-year-old building running smoothly day in and day out. They may arrive each morning with clean hands, but by afternoon, the evidence of their dedication is written in every repaired fixture and every satisfied tenant. Their exceptional attitude and pride in their work overflow into the lives of everyone who calls this building home. Together, this team represents the very best of what property management can be: compassionate, responsive, dedicated, and deeply professional. They don’t just maintain a historic building—they nurture a thriving community. Under Brooke’s incredible leadership, supported by Matt’s revitalizing presence and the masterful skill of Byron and Rob, the Kenilworth Inn doesn’t simply function… it hums with life. A heartfelt thank you to the entire team—you have turned a beautiful historic building into a truly exceptional place to call home.

Definitely appreciate the responsiveness of Matt and Brooke in the office and Rob and Brian getting requests completed in a very timely manner! Thank you!

No

Thank you Mr Rob for replacing my light bulbs but now I can see where I missed dusting! ha!

So far, everything is pretty good. I’m just looking forward to seeing what all they have in store. Maybe I’ll give it a 10 out of 10 after I get settled in.

The maintenance team, Rob and Brian are great to work with!

The maintenance team here is super. They are punctual and get the job done. Quite easy to work with

Originally, there were so few maintenance workers that it took months to get a maintenance request completed. My only complaint is with timeliness. The maintenance job itself was well done and the worker who came to my apartment was kind and professional. Another thing I noticed was there doesn't seem to be much maintenance done between tenants. When I arrived to my apartment it was clean at face value, but upon further inspection, there was mold in all the appliances, and the AC wall units do not seem to have ever been cleaned. These are all things I can totally do myself while living there, but I would have liked for them to have been done before I moved in so I had a clean slate to start with and could move in to usable appliances. For example, I could not use the washing machine when I first moved in because I had to deep clean the mold out of all the crevices first. Same with the dishwasher and the water dispenser on the fridge. Either way I am very happy with the apartment and love living here, I'm just noting this because I think it's helpful feedback for the future!

Wonderful service