Although getting an appointment was unusually stressful (I was transferred from the appointment coordinator to Dr Fricka’s Team line - so that I could get an appt ASAP- due to 2 hip dislocations within days of each other- and the scheduler did not have an opening until November). I left 4 messages on a line re: the urgency of the appointment- and heard NOTHING back fo a week…. Finally, a gentleman answered the appointment line- as opposed to the woman who directed me to leave messages) and when I explained the circumstances he immediately put me in touch with Kimberly (Dr. Fricka’s assistant) who arranged an appointment within 2 days! Also wish to note that the entire staff at Mt Vernon, from check in, exray, the Fellow, and Vera-RN couldn’t have been any kinder, patient or more thorough during each step of the visit. And, as for Dr. Fricka - (who replaced my hip 10 yrs prior) his skill, empathy and supportive and patient explanations are beyond ANY Dr. I have ever experienced.

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Friendly and concerned about you as a patient

It would be great if the staff could update the patients if the provider is running late.

All my questions and needs were addressed and the treatment plan was clearly explained. Dr. Fricka is the real deal… I am so thankful for a Dr I can trust.

Difficult finding the office if you don't know what entrance to use. Would be helpful if staff told patients when appointments are made that the yellow entry is the best way to find the clinic.

Dr. Fricker is my Favorite Doctor! He’s an “Exceptional Doctor “ I respect Dr. Fricker ,and blessed to have him as my surgeon.

It was the most pleasant experience every I was on the edge when I arrived for my surgery but to ease real soon when I entered the hospital, the pre op area staff was very nice, the anesthesiologist and the recovery staff were very comforting. They did all they could to make me feel comfortable . My experience was awesome and yes if I had to choose the Anderson Group I would choose them again. Thank you Dr. Kevin Fricka my doctor the bestest.

Dr. Fricka has a great bedside manner. He is pleasant to interact with and answers my questions leaving me confident that he’s resolved my concerns. He’s very approachable which is a plus in navigating medical concerns/personnel

It was fast, everybody there are friendly