The coaches are great! Very kind and understanding. They have helped my son out tremendously. My only recommendation was that on the first day the coaches were yelling, even though they were uplifting and enthusiastic, it was very difficult to get my son back there. We have been working on telling him that they are not yelling at him, but encouraging him and the other kids. I have a friend who signed up and her son also did not like the yelling and he refuses to go back because it was very off-putting. My son has found his balance with his coaches- he loves Zach and Matt! We will continue this program!