I had a complication the day before as I wrote a different time than my appointment reminder showed. I called around 415pm the day before, to the number in the text, and was treated terribly. The girl was very short with me, sighed when asked a question, and transferred me while I was in the middle of a sentence asking her something. I continued to call back as the number I was transferred to didn't answer and I just wanted to know what could be done so last minute.

The visit with my son was excellent, Dr Hong is wonderful and the clinical staff are awesome! My only issue was when i was trying to make an appt for myself. I had an appt that i had to reschedule due to an emergency. I felt horrible because i had requested a specific dental assistant to see if that no longer works with Dr Hong.When i called to reschedule, at first the office person i talked to refused to schedule with Ms. Ruth, saying it couldn't be done.She eventually did but for 2 months out.

Schedule was booked into January when I inquired in October

I wanted to reschedule for December but no appointments were available.