VERY long wait...again. My appointment was at 1PM, I was told about a 2-3 hour wait. I did not leave until 5PM (only because I instructed them to stop whatever they were doing and just give me my car). I kept being told more time was needed. I was in for routine maintenance.This is not the first time this has happened. I will definitely be trying a different location for future services.

Fantastic

Excellent service with my service representative Scott Meyers. He always keeps me informed about any issues with my car. Scott is an asset to Koons Toyota. Always knowledgeable and courteous.

Our service manager, Scott Meyers, does a great job communicating and saving us money.

Good service and customer care from Heidy—she was very kind and helpful.

Very easy to make the appointment and the shuttle service was excellent

Matt was excellent. He quickly established the two tasks needed for my car. He is very professional and he had found two recalls for my Prius. One of which was very obscure. It was only issued for ten cars in the US and mine was one of them.I always get wonderful service from Koons Toyota and Matt Zanelotti.

My Service Advisor James was awesome. Also I recently purchased a transmission from your parts department and they were excellent.

I'm always pleased with my service appointments at Koons Toyota.

Matt did research on possible braking issue with my 24 GH similar to the Sienna. We’ll wait on a solution from Toyota later on.