Mario provided excellent customer service throughout the entire car repair process. He was professional, attentive, and kept me informed every step of the way. He made what could have been a stressful experience feel smooth and easy. I truly appreciated his communication, patience, and commitment to making sure everything was handled properly. Thank you, Mario, for the outstanding service!

Correctly fixed the issue under warranty

I leased a 2026 BZ Limited from this location and have had the 12V fail twice since April. The reason for the low rating is two-fold: 1) on my second time having to drop the vehicle off for service after having Toyota Care / AAA jump the car, it sat at Toyota Koons Arlington for almost three days before being inspected, and 2) even after servicing there doesn’t seem to be any attempt to understand the root cause of the continual 12V battery failures. Not even an escalation to Toyota Corporate for further guidance and assistance.

CHRISTIAN LOBO, SERVICE ADVISOR, CONTINUES TO PROVIDE EXCELLENT SERVICE AND ADVICE.

Very prompt and helpful.

Mario is always great to work with!

Great