Good experience in terms of setting the appointment and checking in. The part that I would comment "negative" is that when I ask the representative about other recalls that were open for the pickup, he was not too helpful from my perspective. Given that some recalls won't be worked unless the issue is present, it would be helpful for that service agent to explain a little more the issues documented for the open recalls and ask the customer if he or she is experiencing any of those issues.

Very much appreciate the way my service manager communicates. He goes the extra step to make sure we're both on the same page. I vote you give this guy a raise.

Fantastic as always

Excellent service!

It was very good. Everybody was very friendly. And thanks to Chuck. I got my new truck.

Exceeded my expectations and fixed my truck ahead of schedule.

The first part of my experience was fine. Went in for a scheduled oil change and State inspection. I said I wanted to use rewards for the oil change. He said, no problem. I waited two hours. I was billed the full charge. No problem, I’ll save my points for my son’s truck. I pay and leave.I drive literally one mile and my 2wd check light and wrench turn on. I pull over, turn the knob and it’s loose. I immediately return and was told to Uber home so I left and brought it back the next day. In 10 years I’ve never touched this knob so I don’t know how it suddenly got loose and pulled out. I had no issues when I brought it in for the oil change but immediately upon leaving the lot I have a $600 problem. Seems coincidental.

The service tech Austin was great. Kept me informed the whole time.

The recommended service sheet had several suggested maintenance items but did not state whether they were related to the maintenance warning light which prompted bringing the vehicle in. This information would be helpful in determining which recommended services to authorize.

Service was prompt and reasonably priced. However, I've been trying to open a charge account for weeks and nobody calls or emails me back. I submitted the credit application a couple of times.