Great experience

Great visit.

Katie Hensley was nothing short of fantastic! I really appreciated her last minute help with installing two new tires and taking care of other services including the state inspection within such a short period.

I came in for a simple oil change that was already pre-rescheduled. Upon arrival at your service counter, not one person lifted their head or greeted me, which is very disappointing and does not represent the Toyota brand that Koons is operating under. I decided to wait in the lobby and at the appointed time I went to the front desk to ask for a status update and was told it would be another 30 minutes due to a remaining software update When I went outside I noticed that my truck was not pulled in until after 3 PM causing me to be late to pick up my son. I had already informed the service advisor Matt that if this is gonna take longer than 3 PM, you are going to cause me to be late to my son and need my vehicle back so that I can leave. I don’t understand why as a company that you are unable to communicate effectively with the customer when they are choosing to come and have their vehicle service at your dealership. This relationship is based on trust and communication in which you failed to honor your side of the arrangement. When a manager finally came to speak to me after 15 minutes, he did nothing to de-escalate the situation and only further escalated it by failing to apologize for the excessive delay. He only decided to exacerbate the situation by confronting me and telling me not to tell him how to do his job. This is why you have now lost a customer for life. I have purchased vehicles with coons, and that experience left me feeling taken advantage of due to your finance manager, lying, and telling me that I have to buy warranties otherwise I could not get the loan approved which I found out Was not true. Your dealership has a pattern of lying to customers and if we’ve learned anything, is that customers will always find out the truth and will spend their dollars accordingly.

NA

The wait time for my car was fine. Checkout with my advisor Nick Ing was not the best. Not friendly, didn’t say anything to me during checkout, and the whole checkout itself took a while.

My experience at TysonsToyota was great. James Kim my service writer took care of me as always. I’d like to think the mechanic also.

My experience was great as I always work with James who tells me exactly what is going on with my Rav 4 and I really appreciate it.

Moses was very professional and a great help. Appreciate him as the advisor for my servicing this time.

Great service