All interactions were very professional.

Milo was courteous and efficient. He managed the appointment correctly and, apparently, ensured the work was done in a timely maner.

Pulled in was greeted by staff inside the Bay Area, checked in and waited for the service on my truck to be completed. Received several texts along the way with status updates.

First, I called to make sure that if I got a key replacement for the one I lost, was covered under the "Platinum Plan". After being transferred 6 times back and forth between Parts and Service Departments, they finally said yes it would be covered. I verified it again before I made the appointment and was told it will be all taken care off. I come in for my appointment that took 2 1/2 hours plus another 1/2 hour with service on the phone with someone getting it okayed to be covered (which I was told before I made the appointment). After 3 hours and the hassle and handing me a bill for over $400, I told them and the Sales woman Joanne that place Koons Toyota in Westminster MD was not for me anymore

Koons Toyota employee are always nice and helpful. Service is always great. Costs are always reasonable.

Always such an excellent experience and great communication through maintenance service!

Everyone was very professional and friendly. The mechanic’s report was very helpful. The waiting room was clean and comfortable. The report on anticipated work for the next maintenance visit with an estimate is very helpful. Overall, a really great experience. Thank you.

great service

I will never return. Scheduled tire balance and wheel alignment due to vibrations around 50mph. After waiting about an hour Milo told me it didn’t need alignment . Said tech was going to remove all weights on wheels and rebalance. I disagreed about alignment but assumed the tech knew best. After leaving the same vibrations occurred. I returned hours later and asked for alignment. Milo said it couldn’t be done today. I told him it should have been done that morning. He kept repeating that alignment’s have nothing to do with vibrations in steering. I didn’t cuss or scream but I got a little frustrated and loud and left. This is the third negative interaction I’ve had with Milo. He even called me after the last negative feedback I provided and complained about my rating. I’d like to follow up with a manager. I’m not after anyone’s job but Koons has lost a customer. Today I scheduled an alignment with Antwerpen Toyoya.Wayne Livesay. 443-604-7896

Pleasant and friendly service. Very helpful to decrease wait time. Milo is very kind.