On 9/25/26, the service advisor did not listen to our concerns, charged us $1200+ for a service that was not needed and did not solve the problem, failed to test drive to ensure the problem was solved, and did not respond to our messages that the vehicle was still not fixed. When we finally got in touch with him, told us to bring the vehicle back to him on 9/28/26 at 730 am. When we arrived, we found that he had called out of work, had not scheduled an appointment for us, and had not entered any notes in the system regarding our issue. We were were forced to drive a vehicle pulling sharply to one side when braking at highway speeds in a nor’easter storm, taking our lives in our hands due to this negligent behavior. As it stands, the vehicle is at the dealership with no expected completion time because there was no tech scheduled to work on it. Completely unacceptable.

Nick Guyton was great. Very professional and took care of everything promptly & courteously.

The service was very nice

Everything was great. Service agents were helpful, appointment time was great, and was able to add a service and still the wait time was not long!

Nick was amazing. My car service was done within an hour. Fast and professional. He communicated well with me and was very professional and polite. Highly recommend Koons for any service you need

As always very good service.