The guys worked hard on the heater to get it fixed, just didn't quite finish the aesthetics at the end. They had other work to do, but promised they'd be back to finish the broken wall and the cover was not on correctly on one side.the heater took a long time, and it's not been completed. They also broke a large hole in the wall above the back of the heater unit. We would like to have this fixed, and the unit was not screwed back to the wall correctly. The guys worked hard to get the old unit out, the new unit in, but they couldn't finish everything. I'll put in a new request to finish. The heater works well at least. Just aesthetics now.

I have the entire thread of emails including every time I have attempted contact and was met with zero acknowledgement. This is an ongoing issue.Yes. Everytime I have attempted to contact Krystal properties regarding non maintenance issues, I am met with lack of responses. I have asked to please get a larger trash can- no response. I have asked about the hoa situation that was not disclosed- no response. I have followed up several times and am always met with no response. You guys haven’t even sent us back our signed lease. When I needed help in regards to that again no response. Absolutely unacceptable

Yes Krystle is family friendly

It’s all work ordersIt was not move in ready I have about 10 work orders

a timely response to my requested information where are my Reports and 1099

Appreciate the convenience of online payment.

Have not gotten expected followup from Applications group. Applications group seems to ave ghosted me after repeated texts asking for clarification. Still waiting for followup.The experience with Krystal is acceptable, but not great. Repair items are not always followed up promptly. The biggest problem is the Applications process. There is lack of communication and lack of followup.

Horrible communication services

They always do a good job

They make the process very easy there was a little bit of mix up with some of the property information with applying so that part was a little frustrating as it was hard to understand our application process but I understand that we had a service animal which took some time to get approved and authorized through the system so just a lot of paperwork headache but once everything was cleared it was very easy and simple the app is very easy to use and they've been very responsive with all the maintenance and follow-up questions we've had