Diana should tell patients to bite on the yellow mouth piece before the "notch" for the panoramic xray. Clean floor vents in waiting room

Everything was on time no waiting time

I had a 7am cleaning appt. I arrived on time and was taken back to an exam room around 7:05am. Xrays were taken and finished by about 7:15am. I was told the dentist would be in to do my exam, then the cleaning. I sat in the chair for 30 minutes before the dentist finally came in to see me. The hygienist worked quickly, but I was still 20 minutes late to an 8am meeting. We've been coming here for years and cleanings were always done in an hour. If that has changed, it should be communicated.

Grace was an excelllent hygienist and very patient and gentle!

I got two cavities filled. I don’t think the resin was properly filed/cleaned. It’s almost impossible to floss the teeth were the cavities were filled. I

This is Polly Taylor boyd. I had a wonderful experience all the technicians including the dentist were wonderful. Front desk was wonderful. I am blind and I cannot do this sort of thing because I cannot see appropriately. If you ever call me that would be great 414-531-3653 but I'm not able to read everything in order to respond. My medical glasses allowed me to come to this portion to write something

Such friendly, caring and non judgemental staff. They really out me at ease right away..and I am generally nervous about seeing the dentist.

The information / recommendation pertaining to breastfeeding after receiving lidocaine for fillings was incorrect and outdated, causing undue stress while caring for a newborn. Dentist recommended waiting 6-8 hrs or about 2 rounds of pump-and-dump. I confirmed afterwards with the pediatrician that there is no issue with maintaining a normal bf schedule after routine dental work. Advice as significant as feeding a 2 month old needs to be given with utmost certainty and not casually headed.

We waited 20 minutes after appointment time without any updates on how long it would be or acknowledgement of the wait. Thankfully this hasn’t been our previous experience there.It would be ideal to have minors in the larger rooms so that parents who wish to be present can quietly sit in the corner.

My appointment was scheduled for 5. I wasn't called back until 5:25 and my cleaning didn't start until 5:30. After my appointment I was told there was an issue with my insurance and was told I needed to wait longer after my appointment. After 5 minutes I was told there was no issue and I was free to go. I didn't appreciate that my time was not valued as a patient. I also had called earlier to provide my new insurance and being told there was an issue when there wasn't didn't help my experience.