The services were very detailed as to which services were urgent. The repairs were made in a timely manner. The service department employees were courteous and professional.
Annvetta
•
Oct 18, 2023
5.0/5
5.0/5
I had an awesome experience with every I came into contact with. Everyone was courteous, polite and professional.
Misty
•
Oct 15, 2023
5.0/5
5.0/5
Great service today!
Arieh
•
Oct 14, 2023
5.0/5
5.0/5
Please note, I am awarding 5 stars to Plaza Motors almost entirely because of my service advisor, Connor, along with his service manager, Daniel. This purchase was made with much trepidation due to how Plaza Land Rover dealt with a warranty issue with the LR4 I was driving immediately prior to purchasing the Discovery Sport. Although Connor was commendable, there were many aspects of the warranty/service piece that were incredibly substandard, to the point that the day I found this new car to purchase, I actually was at the dealership intending simply to pick up the key to my LR4, pay a fee (that I felt was unfairly assessed), and never return as a Plaza Motors client. I was currently in the process of making arrangements to purchase a Range Rover Sport at a dealership in New Jersey. However, when I went to pick up my key, I requested a salesman to give me information on their current inventory, just in case they had something on the lot that would fit my needs. Doug did an excellent job of showing me the inventory and I found a Discovery Sport that I liked more than the car I was in the process of purchasing from New Jersey. That said, I am incredibly uneasy moving forward with Plaza Land Rover, and deeply hoping that I made the right decision. One other negative yet interesting thing to note is that the afternoon after I purchased the Discovery Sport, my husband, and I, independently, noticed a problem with the brakes/tires/alignment (I’m not sure which). Given that the car not only was purchased Certified Pre-owned, but that the service issue was present before I purchased the car, I think it’s more than reasonable to assume that Plaza Land Rover would fix the issue at no cost to me. It’s already an inconvenience to have to arrange to bring the car back and wait in line to use a loaner vehicle. Unfortunately, it also reinforces my hesitation in purchasing a vehicle from Plaza Motors, causing me to wonder what else might be wrong or need to be fixed that Plaza either missed or ignored. All I can hope for is that they deal with this satisfactorily. There most definitely will be a follow up to this review, hopefully a positive one and not a negative one. We’ll see…
Aziz
•
Oct 12, 2023
5.0/5
5.0/5
Was amazing experience Connor took care of me He was knowledgeable in everything Talking to it's like talking to a mechanic knows about cars
Andrew
•
Oct 11, 2023
5.0/5
5.0/5
Easy, quick process!
Deanna
•
Oct 10, 2023
5.0/5
5.0/5
Everyone was very polite and helpful
Jenifer
•
Oct 10, 2023
5.0/5
5.0/5
Great service.
Patricia
•
Oct 2, 2023
5.0/5
5.0/5
Timely and thorough
Nancy
•
Sep 28, 2023
5.0/5
5.0/5
Very efficient check in. Greeted by name. Service provided while a waited. Nice clean waiting area with complimentary snacks and drinks. Great customer service. I highly recommend the service department.
The services were very detailed as to which services were urgent. The repairs were made in a timely manner. The service department employees were courteous and professional.
Annvetta
•
Oct 18, 2023
5.0/5
5.0/5
I had an awesome experience with every I came into contact with. Everyone was courteous, polite and professional.
Misty
•
Oct 15, 2023
5.0/5
5.0/5
Great service today!
Arieh
•
Oct 14, 2023
5.0/5
5.0/5
Please note, I am awarding 5 stars to Plaza Motors almost entirely because of my service advisor, Connor, along with his service manager, Daniel. This purchase was made with much trepidation due to how Plaza Land Rover dealt with a warranty issue with the LR4 I was driving immediately prior to purchasing the Discovery Sport. Although Connor was commendable, there were many aspects of the warranty/service piece that were incredibly substandard, to the point that the day I found this new car to purchase, I actually was at the dealership intending simply to pick up the key to my LR4, pay a fee (that I felt was unfairly assessed), and never return as a Plaza Motors client. I was currently in the process of making arrangements to purchase a Range Rover Sport at a dealership in New Jersey. However, when I went to pick up my key, I requested a salesman to give me information on their current inventory, just in case they had something on the lot that would fit my needs. Doug did an excellent job of showing me the inventory and I found a Discovery Sport that I liked more than the car I was in the process of purchasing from New Jersey. That said, I am incredibly uneasy moving forward with Plaza Land Rover, and deeply hoping that I made the right decision. One other negative yet interesting thing to note is that the afternoon after I purchased the Discovery Sport, my husband, and I, independently, noticed a problem with the brakes/tires/alignment (I’m not sure which). Given that the car not only was purchased Certified Pre-owned, but that the service issue was present before I purchased the car, I think it’s more than reasonable to assume that Plaza Land Rover would fix the issue at no cost to me. It’s already an inconvenience to have to arrange to bring the car back and wait in line to use a loaner vehicle. Unfortunately, it also reinforces my hesitation in purchasing a vehicle from Plaza Motors, causing me to wonder what else might be wrong or need to be fixed that Plaza either missed or ignored. All I can hope for is that they deal with this satisfactorily. There most definitely will be a follow up to this review, hopefully a positive one and not a negative one. We’ll see…
Aziz
•
Oct 12, 2023
5.0/5
5.0/5
Was amazing experience Connor took care of me He was knowledgeable in everything Talking to it's like talking to a mechanic knows about cars
Andrew
•
Oct 11, 2023
5.0/5
5.0/5
Easy, quick process!
Deanna
•
Oct 10, 2023
5.0/5
5.0/5
Everyone was very polite and helpful
Jenifer
•
Oct 10, 2023
5.0/5
5.0/5
Great service.
Patricia
•
Oct 2, 2023
5.0/5
5.0/5
Timely and thorough
Nancy
•
Sep 28, 2023
5.0/5
5.0/5
Very efficient check in. Greeted by name. Service provided while a waited. Nice clean waiting area with complimentary snacks and drinks. Great customer service. I highly recommend the service department.