It was an easy process. My care manager is excellent. Her last name is Lucero. I tried using the code on the sheet to evaluate her and it requires a gmail account not user friendly.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Dead battery. No appointment. Service people had the battery replaced & serviced within an hour. Great service compared to your Sales Reps at time of sale several years ago. Warranty covered new battery replacement. Thank you
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Concerns taken seriously. Short wait time. Trouble located; repair offered, with exact cost. Quickly taken care of.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Rich took time to talk with me about additional issues found. He gave me an accurate guesstimate on when the vehicle would be ready.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Miguel Solis and Rey Spacagna exhibited exceptional customer service going above and beyond.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Efficient and informative.
Anonymous
•
Jul 26, 2023
3.0/5
3.0/5
They were unable to fix my problem because of a defective part, but I was told they were ordering a replacement and would call me in a few days to make a new appointment. It's been 2 1/2 weeks and I have not heard back. I left a phone message and have not had a response.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Service Advisor Serenity was very pleasant and professional.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Waited longer than I had anticipated.
Anonymous
•
Jul 26, 2023
4.0/5
4.0/5
Excellent service and great technician who serviced my car.
It was an easy process. My care manager is excellent. Her last name is Lucero. I tried using the code on the sheet to evaluate her and it requires a gmail account not user friendly.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Dead battery. No appointment. Service people had the battery replaced & serviced within an hour. Great service compared to your Sales Reps at time of sale several years ago. Warranty covered new battery replacement. Thank you
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Concerns taken seriously. Short wait time. Trouble located; repair offered, with exact cost. Quickly taken care of.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Rich took time to talk with me about additional issues found. He gave me an accurate guesstimate on when the vehicle would be ready.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Miguel Solis and Rey Spacagna exhibited exceptional customer service going above and beyond.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Efficient and informative.
Anonymous
•
Jul 26, 2023
3.0/5
3.0/5
They were unable to fix my problem because of a defective part, but I was told they were ordering a replacement and would call me in a few days to make a new appointment. It's been 2 1/2 weeks and I have not heard back. I left a phone message and have not had a response.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Service Advisor Serenity was very pleasant and professional.
Anonymous
•
Jul 26, 2023
5.0/5
5.0/5
Waited longer than I had anticipated.
Anonymous
•
Jul 26, 2023
4.0/5
4.0/5
Excellent service and great technician who serviced my car.