I had paid for a oil, change, tire rotation, and for them to wash my truck. I got the truck dirty. Still everything else is good. Also, didn’t like when I asked for a price check and They couldn’t give me a price Check for a differential service.

When you have appointment, and have to wait 3 hrs. for an oil change, something is wrong!

I have had my truck there for 2 days and I still have not had any resolution to the issue. I have not received any updates despite calling them multiple times. Also the check in process took over 20 minutes both times. I will not be going back here after this

He made this experience great!

I can’t believe that DODGE RAM dealerships won’t share between them the service that was done to the truck.I went to El Paso Texas to do a full 60k service to the truck and when I went to Avondale Arizona to do an oil change… it was “recommended” to do the same full service.Like this tells me that the technician never actually looked to see if it was ACTUALLY needed or not. What if there’s a leak…? What if someone thing actually needs to be changed?Where is the actual notes of the technician providing feedback?The only note from service was “60k”And a useless 5 second video of my truck.If you have those tools, you should used them to provide understanding of what we are looking at like:tire tread, air filters to prove that it’s clean/dirty, oil change then show oil color/viscosity. If things are recommended…then talk to the customer or ask customer if he would like to speak to a technician. That would make us trust the service rather than just feeling that the dealership just wants to take all of your money. I did not feel taken care of like i do in VIVA DODGE CJD El Paso Texas.I am always getting emails from you guys to do my services with you but this is my second time and I just don’t feel right. It feels so unorganized.

Just the wait ,but everything else was great

I hadn't been to your dealership in over a year and now completely regret bringing my vehicle back in for service.  When your service rep asked me what I was bringing my vehicle in for, I showed him the email from the dealership for a $165 coupon for 3 oil changes, tire rotations and washes. He told me he couldn't honor the coupon because it wasn't for my vehicle and that the price would be $210.00. Why are you sending me coupons that are not for my vehicle? I purchased it from your dealership and it is the only vehicle on file for myself. Then when we started to discuss the wash, he told me he couldn't wash my vehicle because it was too large. When I picked up my vehicle there was grease and oil all over the driver's side door which I ended up cleaning myself. Then I noticed on my drive home that the tire pressures were never corrected after the rotation. My vehicle clearly states 60 PSI in the front and 80 PSI in the rear, and again had to take care of this myself. Finally, since I have received my vehicle back, the motor on the driver's side mirror makes a grinding noise every time I start my truck and the mirror no longer opens and closes.  Is this a coincidence, maybe, but it wouldn't be the first time my vehicle was damaged and your dealership tried to cover it up. It is very frustrating to pay money for services that I have to finish myself because there is no quality control what-so-ever at your dealership. This is not the first, second or even third time that this has happened which tells me that your leadership team doesn't care about customers and your employees care even less.

I took my 2025 Jeep Gramd Cherokee in for a recall repair on the tire pressure monitor. I waited for the repair to be done as I usually do when I go in. It took 4 hours to do the repair, twice as long as estimated.. I specifically asked for them to run the vehicle through the wash & they neglected to do so. So after 4 hours there I once again drove home in a dirty car!

Junior and the Shop Foreman were great. They were professional, thorough, and answered all of my technical questions completely. The repair was done in a timely matter and my truck was washed before they gave it back to me.

Almost 3 1/2 hours for an oil change with an appointment. Was told they would check all fluid levels and look at other mechanical aspects of the vehicle. Power steeering reservoir cap still grungy making me think it wasn't checked. So no itemized check off list to show where every item is checked and it's level or condition.