Everyone was welcoming and it did not take long to get the oil change done. James was great. He let me know how things were going.

Paul was friendly and great to work with.

It was a great experience.

No pressure and Travis was great. We had lots of help and I look forward to working with the service department.

First-rate customer service from James Deaton. The new brakes work fine; shop turn-around was quick; notification was on time. Thank you for all that.I have this complaint about your advertising and promotions: After I got your email solicitation, after had made my appointment, after I had delivered my vehicle, after I checked in and after I returned home, I was advised a $50 “shop service fee” was being added to my bill.Excuse me? As I told Mr. Deaton, this is like buying a gallon of milk for $2 and discovering at checkout that it’s really $2.50 (see the tiny print about fees on the back of the jug).This sort of hidden fee is deceptive business practice, plain and simple. Let me describe my reaction in terms you might understand: this type of practice could make the difference between me bringing my vehicle to Larry Miller Honda, or going elsewhere.FYI: I will also convey my displeasure to Costco, and suggest they rethink their designation of your company as a preferred provider.

Fast service. Great quality, no pressure kind staff

Cody Newby helped me with a loose passenger side mirror and housing. I stopped at Honda's service bay without an appointment, hoping to have someone look at my mirror and give me an estimate. I thought I might need a new mirror, which costs about $500.Cody came out and took the time to thoroughly look at the mirror from the outside, and then opened up the door and took off a piece of inside molding, which revealed the mirror housing was missing one screw and nut, one nut on another screw was very loose, and a third one needed tightening. Cody got a screw and nut and put them on and tightened the rest. My mirror and housing was as good as new. There was no charge for this repair. Working with Cody was like a breath of fresh air. He has an amazing attitude and is very customer service oriented. He adds value to the customer experience. The best compliment I can give him is that he personifies what I call the "old timers" work ethic from back in the day. He communicates with his customers to build a good working relationshipHe has a great attitude.He cares about his work and does a good job and he does it right. People in a service business should take lessons from Cody. I know who to go to on my future visits.

Great service from drop off to pick up! Great communication. Katherine did a wonderful job!

They we're very friendly and willing to get me an Uber to go anywhere I wanted to go.

The staff and service was very professional and exceeded expectations.