I was quickly greeted and my appointment confirmed. Service was courteous, waiting area spacious, clean and comfortable. Work was done in less time than promised and the vehicle was clean. A good experience.

Frank was very helpful and arranged an Uber when service time became longer than anticipated.

Great Job!

Mike get a good job at handling the chaos, but I do have a recommendation. I dropped my car off at 9:30 and I didn’t get a leave there till after 2 PM.My visits to Honda have become increasingly longer and longer. They used to be one hour-1.5 hour visits and now I can always count on two or 2 1/2 hour visits which I just don’t really like.Service needs to tell the customer the estimate amount of time after they diagnose more issues are needed. You just can’t have people sitting in the lobby for hours. You need to estimate the time.

Great experience working with Roger

Paul Cordova did a nice job of signing me in and out. And also connecting me with the mechanic Cody Newby. As I am a working 71 year old electrical engineer I desired to learn about the FOB replacement. Cody was excellent in his methodical approach to determine the problem and programming a new FOB. He is the type of worker I would hire.Curtis BurnsBurns Power Consulting

The various employees, Flavio, Cody and Brandy were instrumental in the service of my vehicle; thank you to everyone!

After this message was posted the manager called right away and was very apologetic and agreed training is helpful. We brought the car in and it was completed immediately. Thank you so much!!When I came to pick up my car I had to speak to Flavio. I had questions about previous warranty work. We had found out this had been a recall and were told to get the receipts for reimbursement of our deductible. Flavio was very condescending and dismissive to me with my questions. Hefound the receipt. Then he proceeded to tell me I had overpaid as if I was so stupid that I didn't know my deductible amount. This was said to me even though the invoice clearly stated 150 as the amount due. I asked why I had been overcharged. He flippant said if he had been doing the invoice it wouldn't have been but that I needed to speak to the person who wrote the invoice. This was over a year ago. I asked for the name. He responded with "He does not work here anymore so no one can help you." Seriously? He was so unprofessional I was astounded. It was late and I was exhausted so I took my car and left. Then I noticed my cat gas mileage was 15.4 mpg. When we drive it is always in the high 20's to low 30's. I don't know who drove it or why it was driven so badly. This is not the first time I have been treated at just " a dumb woman" at Larry Miller and think you should do some training of your employees. Most of them are really wonderful but a few are giving you a bad reputation. Collette Maw

I brought my car in because it was making a very loud rattling noise the service team was very helpful on getting it figured out

Prompt, complete service, pleasant, helpful personnel