Everyone was acceptionally nice and managed to up sell me pretty hard on a vehicle so kudos to them

I decided to purchase a Honda CR-V Hybrid on July 20. I visited the dealership and worked with Richard, who helped locate the exact color I was looking for. He also ran my credit that day so we could complete the paperwork and finalize the purchase. However, I was told that the paperwork could not be completed until the vehicle was delivered, which was expected on August 4.On August 3, Richard contacted me to let me know that my vehicle had arrived earlier than expected. He even arranged an Uber to bring me to the dealership so I could pick it up that day.I arrived at the dealership around 4:10 p.m. with my 4-year-old daughter, excited to complete the process and drive home in my new vehicle. Unfortunately, what should have been a simple and enjoyable experience turned into a very frustrating one.After arriving, I waited for more than two hours before the finance manager called me in to complete the paperwork. To make matters worse, my credit was run two additional times that day, even though it had already been processed on July 20. I was never given a clear explanation as to why this was necessary.In total, I spent three hours at the dealership before finally leaving with my vehicle. What should have been an exciting and seamless purchase became a stressful and disappointing experience due to the excessive wait time, poor communication, and repeated credit inquiries.

Everything went smoothly and my car was ready when promised. It was clean and exceeded my expectations

My initial visit with Jason Dugger was great. He gave me a fair price on my vehicle. I signed papers to sell my vehicle on 7/2. I was told the process would take about 10 days to receive my check. As of today 8/4 I have not received the payment. I haven’t been given any new information. It’s unfortunate that I started the process thinking it was a great experience but now I won’t be purchasing a new car here.

Checking in the vehicle to be serviced was a very unpleasant experience. When trying to explain the issues that were of concern the service technician was rude, trying to discount our concerns. As if we did not know what was going on with our vehicle. They kept trying “mansplain” when we were explaining the issue.

Very quick and easy.

Super grateful for all the help to get me into a brand new CRV

Very friendly and helpful

My wife and I were waiting for our car to be serviced with an oil change. I received a text about buying our 2024 Honda HRV. That text prompted our curiosity about trading in this car for a 2027 Honda HRV.

Easy process, worked on my timeline