excellent... smooth process...fun meeting professional staff.

Good

I have mixed feelings. I brought my car in because the car was cycling through multiple issue messages upon startup. Initially I was told my car would be ready in 2 hours. When I didn’t receive an update after 2 hours I called to find out the status. Then I was told the car would be ready a few hours later. Again a few hours later I had not received a call or message about the status so I called back again. At that point I was told the car would be ready by the end of the day. I was not confident that it would be ready so I asked the agent for a loaner car if my car wasn’t ready. Initially the agent said that there were no cars available but I emphasized that I would need a car and she said she would look into it. I feel like I had to chase the agent to get updates instead of receiving them proactively.

The experience was nice and smooth

Excellent customer service

It started with Roger who greeted me and explained what they were going to do and the price. He said he’d call when my car was ready, and he did. The service tech also called/texted (with a video, also). Unfortunately I had had a “senior moment” at the drop off and left my phone in the car, so I didn’t see it until my car was about ready. No problem. The service was completed and I am pleased. Larry Miller Honda runs like a well oiled machine! Thank you!

Raquel made my purchase smooth and low stress.

After I complained they took care of the problem that I was complaining about.

I had wonderful and friendly service! Quick and easy, too!

A little longer than expected but great service.