Fantastic, best we have ever had

I booked the appointment online and they did not see it in the schedule. I showed them my confirmation and they checked me in. He stated that happens often. Also I’m new to the dealership and they had several recommendations one being a brake flush. I called that out and he checked and found it was not needed since it was done at the Kirkland WA dealer last year. Waiting room is nice, clean and quiet.

Sandy helped me understand recommendations for service beyond lube, oil, filter and tire rotation. This gives me peace of mind for safe travel.

Sandy was helpful

James was great! Went over the work, cost, etc. I was in and out in no time.

I just made an appointment for seat belt recall and was told should be done by 12:30. That didn't happen. James was very pleasant.

Could tell it was very busy but my car was still done within the estimated time. Found it interesting all my brake pads got the same rating when I know for sure 2 sets (rear) are almost brand new (replaced myself couple months ago) and the others are pretty old (don’t even know how old). No big deal though!

I'm pleased with the services that were performed.

The only issue I had was paperwork was submitted with wrong VIN

After my appointment I am always given a laundry list of things my car "needs." Today one of the items was for new struts, which is fine I appreciate it being brought to my attention. What I don't love however, is that the quote I was given was basically $1,900 or $2,000 with a wheel alignment. After a quick google search and some calls around the valley I was quoted less than half of that from other mechanics ($970). I know you guys just have a job, but charging double what others do for the same service is crazy. I have been coming to the dealership since I bought my car from here. (And I still don't understand why it wasn't serviced with all the fluid changes before I bought it) However after seeing that I feel less inclined to return. That with the fact you folks got rid of the $100 oil package and replaced it with the $150 only one, I don't think I will be returning unless I have a recall. Thank you for what you have done, however I'm over being over charged for services.