Good customer service

My story is a bit long. I hope you don’t mind me sharing it. Went to Boise for memorial weekend. Which of our van there and got there late at night things were great. But we woke up the next morning to start our van and had 3 Check engine lights on. We got our van to the dealer and turns out that we needed to replace our transmission. There is a young gentleman named Carter who helped us. He was fantastic! In what was an extremely stressful moment he did everything to go above and beyond and accommodate and help us. He Exemplified customer service! He had to share tough news with us that our repair is going to cost nearly $8000 and take a week and a half to repair. The part itself would take 5 to 6 business days. We rented a different car and drove back to our home and California and had to leave our van there. He kept us up-to-date and informed throughout the entire process We ended up with a break because we had just purchased four months ago and our dealer had given us a 12,000 mile one year warranty. That covered the transmission!! Carter Was extremely helpful in this process as well as he immediately got on the phone to contact the warranty company and make arrangements with them. Taking more stress off of us. I truly am grateful for the kindness and professionalism he showed us. I was very amazed at the amount of Customer Service and Customer Care. He showed to us as this is lacking in many service areas and today’s world… It is rare to see. In my opinion he could teach her class on it! You’re lucky he lives in Idaho and not California because he’s the kind of person, with great work ethic any business would like to have representing them! Again, he made what was very much a stressful situation extremely pleasant and made me love Honda and restored my faith and dealerships as well! So thankful!

Everything done quickly.

Very pleasant

Sandy is so great she is on top of everything. She is the only person that I ask for. If she is not there I reschedule. I only deal with her. Thank you Sandy.

Easiest time buying a car.

Good and Thorough meeting with a representative

My experience with Honda so far has been excellent. On the second year of my lease and couldn’t ask for a better vehicle than my Passport.

My service advisor (Chalissa) was very helpful and provided amazing customer service. She kept me informed on the status of my vehicle and helped arrange transportation to and from my warranty repair. She also personally ensured my vehicle was cleaned out upon return. I’ll be sure to request her as my service advisor every time now.

It was very good. Katie was very professional and did a great job. My only complaint is that when I drove away, my dash board was not on the original setting I had when I drove in. The technicians need to make sure that the car is set up the same way going out as as it was coming in. And that includes putting my lights on the top setting so they turn on when I start up and turn off 30 seconds after I turn off the engine. As our mothers taught us, you leave things or return things to the way they were found and set up.