I don’t want to put a poor score that would negatively impact Carter, because he was fantastic.Everyone else, however, I can’t say the same. When pulled in for my appointment, nobody was in the garage. I waited in my car for a few minutes before someone finally walked out, but he walked right past my car and to the computer. I waited for a couple more minutes to see if he would come assist me, but he didn’t. At this point, I assumed he was working on something more important, so I went inside to let the staff know I was there. There were 3 people at computers, one of which was with a customer, the other two were laughing and talking with another person who appeared to be an employee that might have been off that day. After a couple minutes, the girl asked me what I needed, and I let her know I had an appointment and just wanted to let them know I was there. She responded with “yeah we’ll be with you in a few minutes” and continued talking with the other employee. I stood there for another few minutes before giving up and returning to my car. At that point, someone had pulled in behind me and was being helped by the guy in the garage that had previously not helped me. Another person then pulled up beside me. Carter went over to them and started assisting them (he wasn’t aware that I hadn’t been helped). After he finished with that person, he walked to the other gentleman, and the other gentleman said something along the lines of “there was nobody in that car when i walked in here”. Carter still assisted me with great service, but everyone else was subpar at best. This is my second time walking into Honda (first to buy my car) and I have yet to have a positive experience.

Excellent

Very friendly and accommodating

Experience was great! Love the garage you pull into for service. Feels like arriving home. Staff are very friendly and professional. Waiting area could use more comfortable seating for those who are waiting a few hours. Maybe some comfy outdoor seating if the weather is nice.

Appt. made quickly and met my time needs.Pleasant environment. Nice people.

The time they quoted it would take was right on. I liked the text with the suggested work that I could accept or reject. Service rep was super professional!

Came in to buy a car. Cooper Blanc was very knowledgeable and easy to get along with.

Mitch was great!

Service Person, Katherine Wells, was very good. She kept me informed and her timing was right on.

An excellent service center, I highly recommend them.