The wait time between sales and finance was excessive, but we understood that it was a Saturday and there were limitations.Once in financing, we were met with a HARD sell for extended warranty packages. He was NOT taking no for an answer, while insisting he didn't make a commission or profit from it at all. He was avoiding being direct about financing without any "extras." The whole thing dragged out, after we had already waited for so long, and we eventually had to get short with him before he dropped it.My van (used) was listed as an 8 passenger, but it only had 7. When I asked about the discrepancy, I was told that it was a 7 and the online listing is incorrect. Once home, I noticed that there was no way it was a 7, and the 8th seat was missing. I called to inquire, was told it must have been lost, but that they'd check with parts to see if they could price one out for me. No one called back.On top of it all, my plates never arrived and my temp tag has officially expired. I called the DMV and they told me they never received an order. Called LHM and was transferred back to the finance guy I worked with, who said he did it all correctly and wasn't sure why the DMV didn't get the request. I now have to come BACK to the dealership to get an extension on my temp tag, which apparently requires the accounting department, who aren't there on Saturdays. I now have to take a day off work to come get that, to fix a problem that wasn't my fault, and I still don't have an explanation of what happened.Sadly, not my worst car buying experience, but not great.

Salesman was great.

The sales people were great through the whole experience. However I felt like the finance office was a bit slow since we were paying cash.

It was absolutely amazing, Victor did an awesome job to think outside the box and help me find a vehicle that suited my needs as well as helping answer all my questions which then lead me to speak with Sean in financeMy experience with Sean was amazing, super straightforward about products and what would benefit me as a consumer, I always appreciate when people are straight up and honest which led me to purchase warranty and made me feel better about my purchase. Thank you for helping me find a vehicle that suited me.

Great

They took good care of us. Chyanne took the time to walk me through how all the smart electronic features in my new car worked.I just wish the process of buying a car was much faster!

Chad was very helpful

Price shopping for new sienna. I got a price that earns my business with this dealership. Sienna is ordered but not yet purchased.

The time to get the financing was extremely long

The managers were very nice, but I haven't heard from them 6 days regarding when my vehicle will be delivered to my address. I'm getting concerned and don't know what to think.