I was told my appointment (to replace a tail light) would be 1.5 hours. It was over 2 hours. And then the light that was replaced had two small scratches on it, but I was later leaving than I had planned so I didn’t have time to go get the scratches fixed.

I had requested a Bill of Sale be sent to my e-mail address from Anthony Carreau with assistance from Kara Rupp so I can register my 2025 Toyota Highlander Limited at the Department of Motor Vehicles at Elko, Nevada. I promptly received my requested email from Anthony and Kara 🙂

Sales rep was great! Finance individual took too long to explain EVERYTHING!

Terrible. There were multiple errors during my purchase- the price on the lot was lower than the actual price and the mileage advertised, prices, and documented in the final sale was lower than the odometer reading. I was blamed by one sales associate for not catching the mistake and had multiple levels of management try to hand wave away two major mistakes because “our prices are the best around.” They then offered to do a full return, a disingenuous attempt at placating me instead of genuinely trying to make it right. The process was long and painful, and even my follow up visit to correct the paperwork upon discovering the odometer issue dragged on way longer than it should’ve and caused me to miss an appointment. (At my job, I make a point of having everything required for a meeting prepared and printed in advance and kindly suggest your staff do the same.) On another instance, someone tried to blame the mistakes on the salesman who initially worked with me (who was wonderful and quite helpful!) in a classic case of “blame the new guy.” I’ve never worked in a car dealership but I can’t imagine price posting mistakes and intake processing are a junior salesman’s responsibility, and hearing your staff throw each other under the bus was quite off-putting. The impression your staff left did not speak well to your company’s competence, customer service, or professionalism.

I came in looking for a very specific car (Toyota Camry in all black) and Ashok made sure I got that car. Everyone was extremely attentive and great at explaining things I didn’t understand.

Anthony Carreau was an excellent sales person. He was able to secure the 2025 Toyota Highlander Limited exactly as I had requested 🙂He returned text messages and phone promptly too!

Nona lot of stress….low pressure on the sales side!

The service was same as usual with no problems.But the air in the tires adjustment was not done properly because the sensor/indicator is still showing problems.

Great salesman and great price

Our sales person kimber was great. The guy we closed with and decided on the warranty with was very nice, but he didnt fully disclose how and why he was structuring the loan the way he did which left me frustrated and feeling misled. We were also promised 6 oil changes. But our contract says 4. Depending on how this followup is handled, im deciding on whether or not to post a public review.