I prefer you let me know ahead of time which preventative maintenance items will be coming due and how much they will be. If something looks like it’s headed towards needing a repair, I prefer to know ahead of time as well so I can save the money to pay for it.

Great

My experience was great. The employee who assisted me couldn’t have been more helpful. He answered all of my questions and made things very easy.

It was wonderful

I loved my experience! My repair was fast and easy and I got my car back within the day. Plus Donnie helped me out with the final price!

I did not feel like I was a priority after being a cash paying customer. Poor communication. Once I brought the problem to the center of conversation, I was taken care of.

Donnie was great!

I always appreciate the staff explaining things to me without treating me like an idiot

Went in for a maintenance routine appt. In the process, I asked the associate about my windshield wipers and apparently they were worn out. I then asked for them to be replaced. I waited approximately 90 min for maintenance to be completed.When vehicle was ready, the associate reviewed statement of what was completed on Rav. I then asked, “Where are the wipers?” (Because it was not on statement. He then totally reacted and said, “oh yeah, I forgot!” Then I had to wait more for that to happen. I guess I expect Toyota associates to be more attentive to customers requests.

The rep was awesome and told me what to expect up front!! Love that!