Good service, Uber ride to avoid 3 hour wait AND car wash.

If I had one complaint it wouldn't have anything to do with the service, but the lack of details in what the customer should be expecting the final payment to be. When trading in a vehicle, they pro-rate its use and add that at the signing phase. As someone who has only purchased two vehicles from a dealer, this process barely sunk in. I’m not a fan of going in to sign my loan documents and finding out my payment will be more than the salesman provided. Aside from that, Denis was a great salesman and Josh did excellent with the financing. Stephen Berger knows how to run his team.

When I drop off my car for service, my advisor, Hunter Peterson provides exemplary service. I never worry or question his advice. Being on top of things is first nature to him. He never does anything halfway.

Everyone was nice and helful

All A ok

The people in Service were extremely polite and helpful

None

Brought my Tundra in for 60k service. Service tech (Hunter Peterson) sent me a video of some additional issues that needed attention. Although it increased the price significantly, I was grateful that the issues were discovered and addressed. And Hunter applied a couple smaller discounts that helped ease the unexpected significantly higher cost.

Tech confused our car with another acting we to Craig. Saying tires filters and differential fluid needed to be replacedAll this was fine within the last year at Karl Malone Toyota. Craig walked out to the car with me and concluded nothing needed to be replaced. Kudos to Craig for calming me down and checking the car himself. Without Craig, my rating would have been 1 star our less.

Superman fast, great service as always