good jobgood service

The person that checked us in seem to have a bad attitude and was very rude when we didnt just accept what he felt was the type of service we should get for our car. Oddly enough we've been taking our car to Mitsubishi since 2017 and are pretty familiar with the process so it really took us by surprise that he was very pushy.N.aN.aSee previous comments.Additional customer service training for the representative that checked us in. Just because someone doesn't want to move forward with the services he recommends does not equate to the customer being ignorant or lacking knowledge of car maintenance.N.a

Chip and Rocky were both amazing from the moment I contacted the dealership to delivery. Chip has been staying in touch with me since then making sure everything is going smoothly. I appreciate that type of service. Most importantly, I feel they truly care about my wife and I.This is my third Outlander that I have purchased in the last 15 years from your dealership . The staff is always, and especially this time, the most dedicated and committed to giving their customers the best possible experience.

Great service

No issues with service

Anthony, our service advisor, was friendly, efficient and professional.The facility is clean and efficient.

Quick and smooth process

It seems coffee and snacks have been absent since name changed from Johnny Legends. The service desk guy was solo, so he did not have time to make coffee. No biggie. If that is a thing to you though, Toyota and Hyundai always have such things. You guys provide a good car though.An “additive” or conditioner was listed as added to my trans fluid. Whe.n I asked what sort of snake oil product it was, he merely said “it’s not snake oil.” Anything besides manufacturer recommended fluid in trans is snake oil. I’d still like to know what that is.Generally pleased. Maybe ask about transportation on phone when scheduling.Quick service. Good communication.

3% credit card surcharge is a little assanine for a service department to implement, definitely leaves a sour taste, so i figure what the hell...lets bitch about it. gonna ask around my fellow car peeps if they ever had experience with 3% tariff? Come on las vegas mitsi.......you can do better than that.....its not like your pinching pennies for service profits.....hell 7/11 doesnt even do surcharge on a 6 pack of modelo. Does 7/11 eat the surcharge? are their profits better than yours? las vegas mitsi needs a 3% surcharge to increase revenue taking? how pathetic is that....lol. You Service Dept boss/policy maker needs to get a clue. I dare ya to put that in the window...........bet ya dont. Lets inform them after everything is done........"gotchya" 9/103% surcharge for credit cards, knowing damn well most bills yall charge are 100s if not 1000s of dollars, pretty sure you could afford the surcharge on the profit taking. Silly and makes ya look extremely greedy, other than that yall did well, but as ya know its all about customer experience. that 3% cost ya a 10, plus i gotta tell my fellow mitisi buyers in my circle about it. change occurs by word of mouth

friendlyness of staff.friendlyness of staff