Everyone was so great!

I love the friendliness of the staff. I enjoyed the refreshments too.

So kind, thoughtful, and amazing care experience!

Everything about the clinic was INCREDIBLE. From the actual space to the doctors and nurses that are there is amazing

We’ve had only positive experiences. Everyone we’ve interacted with has been great and we got quick responses when we reached out with questions.

All the folks at Latitude are great. We had a successful OFC and set a date for the next food challenge. We are not talking about OIT yet, but we are working our way towards either talking OIT or we really hope to try Xolair.

Wonderful doctor and great process to get scheduled in advance.

Grace was wonderfully patient with me and Peter when he needed to move and play during her session with us!

Dr Dhami, Grace, and the l'attitude team are wonderful. Kind, caring, compassionate human beings. They never make me feel silly for asking questions, and are very knowledgeable.

We had a rather disappointing experience for our second visit to Latitude. First off, the intercom system to enter the building was not working yet again (it was broken during our first visit as well). A front desk staff named Aaron texted me before our appointment time asking me to text him when I arrived so he could come downstairs and open the building door for me. As instructed, I texted Aaron upon arriving and waited in the cold with my 1-year-old son for 10-15 minutes. Aaron never ended up coming down and instead another employee entering the building was kind enough to let my son and me inside. Later on during our appointment, I had to exit the building again to re-park my car as the time had expired. As I was leaving, I reminded Aaron at the front desk to check his phone as I would text him soon once I re-parked my car to re-enter the building. Again after re-parking my car, I texted Aaron and stood in front of the building door for another 10-15 minutes with no answer from Aaron. Another patient exiting the building finally let me inside. When I re-entered the clinic, I saw Aaron was busy chitchatting with his coworkers. If the building's intercom system is down, then it is the employee's job to ensure they provide patients with a reliable way to enter the building. If Aaron can't pay attention to his texts, then a phone number or other means of contacting the clinic should have been provided.In addition to the front desk staff, I was disappointed by the medical care my son received. The plan was to do skin testing for both sweet potato and milk that day, but the nurse forgot to apply the milk antigen to my son's back and only applied the sweet potato antigen. We had to wait another 15 minutes once the milk antigen was applied during a second round of skin testing. Furthermore, both at my follow-up video visit on 1/7 and in-person visit on 1/21 with Dr. Dhami, she insisted that Noah's skin testing to walnut was negative even when I had asked several times about this result. It wasn't until I showed her the form with my son's initial skin testing results where she had handwritten foods to avoid including walnut that Dr. Dhami realized her error. She said the nurse who had transferred the results from the paper form to the electronic medical record had made a mistake and recorded the results for walnut as negative when in fact, they had been positive. These types of back-to-back mistakes made me doubt that we were receiving excellent care at Latitude and wonder what other errors the clinic may be making during our care.Finally, I was unsatisfied by the conclusion and plan for follow-up after our most recent visit to Latitude. Dr. Dhami said my son's symptoms were due to a diagnosis called FPIES, for which she recommended referral to UCSF Allergy. I explained to Dr. Dhami that our pediatrician, who is at UCSF, had initially referred my son to UCSF Allergy (before Latitude) but it was impossible to make an appointment there because they are completely booked out and not accepting appointments for new patients at this time. Dr. Dhami then offered to refer us to Stanford Allergy. I informed her that our pediatrician had already tried to refer us to Stanford and our insurance had rejected the referral, causing us to come to Latitude in the first place. After this discussion, Dr. Dhami didn't seem to have a concrete plan for next steps and simply recommended that I talk with my son's pediatrician. All in all, I was disappointed by the lack of follow-up and coordination for next steps.I understand that no clinic is perfect and errors happen in medicine. I myself am a physician so I understand this better than anyone. However, the repeated lack of competency from all levels of care (front desk staff to nurse to MD) starting from the moment we tried to enter the front door to the very last discussion about next steps in my son's medical care was quite disappointing. I personally would not choose to return to Latitude for future care and would not recommend Latitude to others.