The staff is super friendly and well knowledgeable

I think more prep or guidance could be provided for the SF office visit. I arrived 15 mins early to the area but finding parking and the actual office entrance made us quite late to the appt. I think it would be helpful to provide to new patients a quick description of the entrance (ie ring buzzer to be let in, there is no signage outside, etc) and the location of a nearby parking garage or advise people to allow time to find street parking. The front office staff that we are not the only ones to have this experience so messaging ahead of time could be helpful.

I had all questions answered, feel very comfortable with next steps

Wait time for my telehealth visit was very long. My appointment was at 12:15 and clinician didn’t join until almost 12:40.After visit summary and notes have not yet been entered into MyChart despite my appointment being on Thursday. I was told I would get contact information for a specialist and have not received that’s referral information either.

The office feel welcoming and my child feels comfortable going to his appointments. Dr. Royer and the entire staff shows genuine care for me and my son. Over the years, everyone in the practice has learned what makes him happy and relaxed so he can get through his appointments with minimal stress.

Everyone was so kind! My son said it was his favorite doctor's office!

Dr. Royer... she cannot be more careful and cautious and KIND to my kid. She is so detailed and makes our son so comfortable by sharing what is going on in his treatment. Truly we appreciate her, her bedside manner and her staff!

Everyone was so great!

I love the friendliness of the staff. I enjoyed the refreshments too.

So kind, thoughtful, and amazing care experience!