Great communication. Excellent contractor: Eddie and crew! Quick response. Thank you.

Great communication, timely response.

Very smooth easy process

Had a slight issue finding a working mail key for the property, but the issue was resolved relatively quickly

Everyone has been quick to reply, and using the online portal is really convenient.

Very helpful and polite

Provides good service, but has some work to achieve five stars. The response and follow up maintenance requests, one of the biggest value adds for a tenant, is approx. three star experience at this time. Delayed in response and poor follow up on all recent maintenance requests.

Thank you for smooth check-in!

Everything with Laurel has been pretty good, from ease of connecting, to response time, etc. Maintenance requests were taken care of right away. I did, however, feel misled on certain aspects of my unit, and also moved into the unit when it was not move in ready. This caused anxiety in the beginning, but they have slowly mended the relationship since then.

Move in was so easy. Being able to access everything online 24 hours is great.