The filth, interior hall way windows have never been cleaned, Crystal clear sound from bathroom vents coming from other apartments, tacky seasonal décor added in lobby purchased at dollar store. Access blocked at entry by résidents having coffee klatches with walkers etc. When did the library become a cocktail bar ? B2 garage access with heavy bagage by elevator or valet not available when needed only designated hours. Staff paid to work smoking at front doors. Outdated gym. Rent increases while contracters are making repairs that needed to be done 20 years ago. Lying about the hours of construction. 6:00 am wake up from construction workers who we are advised are starting @ 8:00 am. Some of the rudest management I have ever encountered.

location is great!lobby is not kept clean enoughi

Hallways lighting quite dark and am patiently waiting for hallways to be modernized and rugs updated to today’s standards….all employees very nice and polite….some are awesome….very special

Je suis très satisfaite malgré les petites choses qui doivent être réglées.

While repairs and maintenance are needed on an ongoing basis, which we fully appreciate, as it happens we did not have access to the service elevator in the week prior to our full move-in, during which time we were moving items ourselves, load by load, not did we have access to the service elevator on the day of our full move. This increased the time needed for our move and therefore our costs. Not to mention the additional physical labour required as we moved items ourselves. In addition, our washer/dryer is not functioning properly requiring a repair visit. We appreciate that the hard-working staff replied to our request without undue delay, and a visit by maintenance is arranged, but we would have expected that the appliances would be in perfect order upon move-in, as we received a welcome e-mail specifically stating that all was ready for us. There were a couple of other minor issues, already dealt with. So in short, we would suggest that you fully ensure that all is in readiness for new tenants, including whether the appliances are indeed working as they should, so new tenants can concentrate on moving in and setting up, not dealing with problems on Day 1. All that said, we appreciate the hard-working staff and look forward to our future here once all has been properly dealt with. Thank you.

All staff I have encountered so far have been welcoming and pleasant.One glitch though. Water pressure in kitchen sink and showers os inadequateAs well, water in shower tepid, does not get hot enough. Requested plumber onMoving day. So far appointment made , postponed to next week, then person cameat the exact time I had told them was inconvenient. He said he would return a bit later…no show!oT

The nicest people.The only thing is the stove. It’s used and scratched and one knob is broken. I would like it replaced and I am still waiting for approval.

First class service from Leah and Hanoi

We have been tenants since 1989, seen many changes in every department, & hope your good ambitions last. I have a few requests we would like addressed please,Thank you Bonney Truscott Teare # 716 W

The maintenance man was polite and courteous and did a great job but your office staff should all be fired and I would love to meet with someone in authority to wake them up as to how poorly the building is being managed. David Balinsky 635/636. 514-592-4000