Overall I am satisfied with JSM. Some aspects have improved since the takeover of Goddards. Electronic document siganature is good. Using opt out methods to push ""value added services"" like additional insurance are not appreaciated. Staff don't seem as on top of things as previously (eg issues with plumbing repairs at Hyldon or water bills at Tower Road) and having a different contact for different properties and for marketing or admin of the property is confusing. Perhaps because it's never been said clearly who is responsible for what.

The overall service was good, we were living in Kent and my husband and I were relocating back to Suffolk so the staff had to work around when we were able to view the house and sign papers. Which we appreciated. The only down side was that they were not aware that there was an electric key box in the property and we only realized when my husband was showing his brother around and noticed it high up on the wall on the landing. Also the property has a water meter which we are still trying to locate, (we think the previous tenants have covered it over with a shed!!!) if we had this information when we moved in it would have been helpful. Perhaps this should be added to the prospectus when a property is advertised.