You found what seems like just the right tenant for us thank you. It would have been helpful if someone had phoned to explain how the Docusign process worked and also we both kept getting requests to sign the documents even though this had been done and the tenant had moved in; we had to phone twice to get the emails to stop coming

Very responsive and helpful!

Have always been quick to reply with any query we have and generally really friendly :)

We have been very pleased with the way that the team at Haywards Heath managed what became a difficult sale. They persevered and advised us well, and brought the sale to a successful conclusion. Their personal interest and attention was very helpful

Very helpful since the house move.

The lettings service has always been Leaders strong point. The maintenance service has improved a lot in recent years - much more responsive. The accounts side has also improved but I find the changeover from one tenancy to another remains a clumsy process - once again the commission deducted in advance on the old tenancy was only refunded when I chased it up.

Overall is OK - Leaders do the basic tasks required, and are good with providing quotes and getting work done, inspections are done regularly. E-mails always get a prompt and helpful reply (well done Sarah) Our only real problem is if anything goes wrong - like when the tenant had a bank problem and a week after the due date the rent had not been paid. Leaders did not pick up on what must be a VERY common problem. WE had to chase them. Also we feel that there are too many offices involved with our let - and sometimes Leader´s right hand doesn't know what the left hand is doing - we were recently sent a totally nonsensical statement by one office that the others did not pick up - again we had to chase Leaders to get it sorted. Regards Judith & Peter Wallbank

All the Leaders team was very friendly, helpful and professional.

I recently used Leaders to arrange a move to Haywards Heath. From the initial viewings through to contract signing and moving in, they were extremely helpful and professional and always very willing to assist with any questions I had. Will definitely be using again!

Great service, very organized with clear instructions.