I've ultimately had rather minimal contact with Leaders in general, which I suppose is a compliment on the seamlessness of the whole process. However, I also remember that the referencing and deposit-management online systems in use were convoluted, complicated and somewhat intimidating - full of "you must complete this section or the whole form will stall and you need to start again or you may not be able to let from us" type-experiences.

Leaders were helpful and kept me informed throughout the process.