Overall quite efficient, but maybe one too many automated processes. 'One fits all' is not a thing and leads to the company having to deal with more enquiries than necessary.
Verified User
•
Mar 19, 2018
4.0/5
4.0/5
Any issues regarding the property have been resolved quickly. Good communication from leaders and friendly, helpful staff.
Verified User
•
Jan 29, 2018
4.0/5
4.0/5
The Leader team are very pleasant people and extremely helpful, a pleasure to deal with. There have been a couple of issues since taking up our tenancy with lack of communication around third parties coming to the house but these have been discussed and I am confident there will not be future problems
Verified User
•
Jan 26, 2018
4.0/5
4.0/5
The Leader team are very pleasant people and extremely helpful, a pleasure to deal with. There have been a couple of issues since taking up our tenancy with lack of communication around third parties coming to the house but these have been discussed and I am confident there will not be future problems
Verified User
•
Nov 24, 2017
4.0/5
4.0/5
Your service in dealing with a replacement tenant recently was very satisfactory. There appears to be a lack of general informative correspondance through the change process. Also having spoken to you and subsequently sent in a letter regarding charges on our invoices that should not have been included there has been no acknowledgement/explaination or apology except for refund invoices. In this day of electronic communication it is not difficult to send correspondance.
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Professional and friendly service, very approachable and informed.
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Whenever I have been in touch someone has always got back to me very quickly to answer my queries
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Very good service, helpful and informative every step of the way. We are very pleased.
Verified User
•
Apr 17, 2017
5.0/5
5.0/5
The professional, reliable and friendly service offered by Leaders' staff in Tonbridge takes the pressure out of being a landlord.
Overall quite efficient, but maybe one too many automated processes. 'One fits all' is not a thing and leads to the company having to deal with more enquiries than necessary.
Verified User
•
Mar 19, 2018
4.0/5
4.0/5
Any issues regarding the property have been resolved quickly. Good communication from leaders and friendly, helpful staff.
Verified User
•
Jan 29, 2018
4.0/5
4.0/5
The Leader team are very pleasant people and extremely helpful, a pleasure to deal with. There have been a couple of issues since taking up our tenancy with lack of communication around third parties coming to the house but these have been discussed and I am confident there will not be future problems
Verified User
•
Jan 26, 2018
4.0/5
4.0/5
The Leader team are very pleasant people and extremely helpful, a pleasure to deal with. There have been a couple of issues since taking up our tenancy with lack of communication around third parties coming to the house but these have been discussed and I am confident there will not be future problems
Verified User
•
Nov 24, 2017
4.0/5
4.0/5
Your service in dealing with a replacement tenant recently was very satisfactory. There appears to be a lack of general informative correspondance through the change process. Also having spoken to you and subsequently sent in a letter regarding charges on our invoices that should not have been included there has been no acknowledgement/explaination or apology except for refund invoices. In this day of electronic communication it is not difficult to send correspondance.
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Professional and friendly service, very approachable and informed.
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Whenever I have been in touch someone has always got back to me very quickly to answer my queries
Verified User
•
Sep 20, 2017
5.0/5
5.0/5
Very good service, helpful and informative every step of the way. We are very pleased.
Verified User
•
Apr 17, 2017
5.0/5
5.0/5
The professional, reliable and friendly service offered by Leaders' staff in Tonbridge takes the pressure out of being a landlord.