Overall good but would be excellent if the client communication had been better. I had to send several chasers and ended up managing my own expectations / outcomes by reducing the quoting rent, which led to the letting of the flat quicker than would have otherwise occurred. It is not always about achieving the maximum rent from a landlord's perspective, more about managing liquidity.

Helpul and responsive throughout the process. All the information received and the steps to be taken were clear. Only negative is the "Let by Leaders" signpost is still in front of the property and it's been almost 2 months since we moved in. We have flagged it already but no one has taken care of it yet.

Good service!

Highly professional and very comprehensive customer service.

Good service from the Lettings Team at the Walton office. Been with the company since 2010 and always received a professional and reliable service.

A very professional and reliable service which I would particularly recommend for any overseas landlord.

Always helpful & responsive + produce quality tenants as & when required.

Everyone at Leaders are very professional and I have had very good service in all Departments. The Lettings Department have been brilliant in finding tenants very quickly, especially when one pulled out at the last moment. The introduction of electronic documents has made life a lot easier. The only comment I would make is that although I seem to be dealing with one person in Property Management at the moment, very often several different members of the team may email me and I have no idea who they are. The allocation of one team member to a landlord would be much more satisfactory (obviously excluding holidays and sickness) and would help continuity. I hope this will be helpful and not be seen as a criticism.

Very professional letting agent for both tenants and landlords

Whilst looking for a new home recently we dealt with several agents, I can honestly say that the professionalism, efficiency and friendliness of the Leaders team was outstanding. I would thoroughly recommend Leaders to both prospective tenants and landlords, they were a pleasure to deal with