Overall the service is ok. Leaders is however a big company so the service is as you would expect from that with fairly standard procedures and less thinking outside the box. More people always means that each individual is less accountable and this has sometimes been notable in my dealings with Leaders.

Our property manager, Amira, has been very responsive to all our questions and concerns. She dealt with the issues raised quickly and effectively and always kept us informed about the progress.

good property management which was tarnished somewhat by a poor handover from one manager to another. We were not informed of any change in property manager and there was certainly a lack of history exchange between the outgoing and incoming managers. This caused increased correspondence to go over history etc.

Best customer services provided by Catherine Dixon.

Not bad but could communicate more and be more pro-active when it comes to dealing with issues. Seem reluctant to get involved sometimes.

I have always found Leaders' staff to be courteous and very helpful. I have no complaints whatsoever with their handling of my properties.

Very happy with service received so far. Agents are approachable and willing to help with any issues raised by ourselves. All the office staff are very informative of our property and found that the office communicate with each other so any member of staff can help if any enquiries are raised by ourselves. Would not hesitate to recommend in the future.

Good service apart from still waiting for maintenance to come and fix some issues!!!!!

I have always dreaded renting through estate agents because of a number of bad experiences I have had in the past. Leaders is an absolute exception to the rule though. Any issues we've had have been solved straight away and without fuss. Efficient, friendly service. I don't think you can ask for any more than that, really!

We had difficulty in selling the property for a number of reasons so your agency recommended Romans who were excellent and a sale was achieved