Before the takeover I would have given 5 stars. For the few months of the takeover I would have given 1 now I think you are back up to 5. So because of the blip I have given 4.

I have been with the agency for less than a year and the service has been good,no complaints so far,easy to contact and issues has been solved quickly as soon as we contact them,so far so good ,I would recommend this agency

Friendly and helpful

Excellent and efficient service, friendly and knowledgable staff, kept updated via telephone and email on a regular basis. Recommedations were made to friends who then also used Leaders.

The service is fine. Tenants found quickly. Rent suggested obtained. Problems raised by the tenants speedily resolved.

Staff always respond promptly to queries and are very friendly and helpful.

Very pleased with Leaders. Started very well. Good luck for the future and thank you for excellent service.

Hi there, I have been generally pleased wth the service from Leaders, however, I don't always get a timely response to enquiries (which I always did with Simply Lets - usually on the same day). As an example, I asked for a comparison of costs charged by Simply Lets v Leaders (as I noticed upon a change of tenant, that the charges for registering the deposit are higher than I paid before and it is collected not as a lump sum but every month) and I'm still waiting. Also, at the time of the take over I feel that a letter telling me what was different and more costly should have been issued.

Any maintenance issues that have arisen in the first three months of my tenancy have been dealt with efficiently and speedily.

Office staff are quick to respond to problems but some of the contractors used take a while to commence jobs. Otherwise no difference from the other team