Earl my service advisor has great customer service skills, friendly, kind and listens to our needs.

Dylan and Samantha were wonderful with assisting me in getting me into a new car and explaining the step by step process and answering all questions.The exceptional service with sales helping with steps to get into a new car and answering all questions.

Service and sales excellent. Made purchasing a vehicle online and via simple.Excellent customer service and follow up

Excelente atención, amabilidad y cortesía

This has been an amazing place to buy a car and get amazing service afterwords as wellThey are amazing and so helpful

ImpressedLeskovar mitsubishi dealership is hidden gem in Kennewick, WA. It was my first experience with them before got couple experiences with another dealerships. This guys really impressed me. Them customer service, deal process. Finance everything were neat and clean and smooth and fast and simple. They won my heart. I went over there buy outlander sport but samantha explained more about outlander phev. Also offered me best deal on it.Which is best fit to me and my faimly and i got that. Whole staff is easy pissy and respectfuly treating everyone. I recommend everyone who wanna buy car just give them chance first and you guys will glad after done dealAgain specially thanks you Samantha. Your positive behavior in starting of process by communication was best. Which gave me confidence drive 2 hours to reach to you and done deal same day.

See my comments as to why I gave an 8 instead of a 10The oil change was done as always, perfect. What warranted this rating is the advisory sheet I was given regarding things they checked for possible work in the future. They looked at my brakes and put that the front brakes were good at 7mm. The back brakes was put down as being 5mm. That didn't sit too well with me because I had my brakes serviced and changed out in May from another automotive place. I went back to the one who did the brakes and they rechecked them and they are actually at 8mm front and 8mm back. I reported this to Earl in the service area and he said he didn't understand that. The technician who worked on my car is Alex something. Earl said he'd never worked with him before. I got the feeling this Alex was trying to drive up business for them and that I maybe was a ding dong female who wouldn't know the difference. Well I'm not. I suggested this to Earl and he didn't feel that was the case but I'm not convinced. If he wasn't trying to do that then I apologize and would suggest somebody check to see that Alex knows how to properly check the brake pads. In the future I hope to give you a 10 on the survey.

I was helped to find the lowest possible payments

Ubo comprensión para realizar mi citaEstuve ay x dos horas y no me pudieron informar que el carro nesesitaba 5 cosasNesesitan mantener informada alas personas

I would like to thank Earl for his excellent service and making us taking care of us through the service process.Excellent service, always can count on quality workmanship.