The crew and management are fabulous! So attentive and kind!

There were some unforgettable moments in some of the rooms that I wish I had a small clip of it. It would be great if the fun starts recording when you walk into the room and end when you exit. These videos can be linked to each avatar and maybe purchased before leaving. A memory of your visit that can be purchased and downloaded to your email.Just a thought

The only hitch in the L99 system is the extremely cumbersome check in process. Stop making everyone create an account. We were lucky in that a team member helped organize our large party and was standing right there to troubleshoot and check everyone in. So 5/5 on your team an 2/5 on the check in process. Had it been a busy day and your team member wasn't available to just stand next to your party , check in would have been horrible and lengthy.

Awesome time

place and food was excellent and the place was clean even the bathrooms. staff was excellent. my grandson lost his hat up in the next and the maintenance worked retrieved it for him. He deserves recognition from his manager or Boss.

No

Ben G was AWESOME!!!

Entering the sit down restaurant from the game area was very confusing. We had to walk through the entire restaurant to wait in line and be seated, then others who walked in appeared to get seated before us. A separate host stand or at least a staff member to direct us would have been nice, otherwise it’s not clear why you can enter the restaurant from that side

Having a map of the rooms would be helpful. I have played at another location and knowing what rooms are different would be nice.

The guy who ran the merch stand when we were there on Sunday (long hair, half up in a bun, red hair maybe?) was super sassy for no reason. Made me feel very uncomfortable after interacting with him.The main screen on one of the rooms was frozen so we had to go find an employee to fix it. They were able to reboot it super quickly which was awesome, but it'd have been nice if it was working to begin with.