Sometimes I feel like there are a bit too many people so alot of time is wasted waiting in line, but I do realize you have to make moneyI brought three boys, and seeing them have so much fun made me happy

I try to visit as often as possible but I do take one day a year to treat myself to a day pass and have friends join me throughout the day for fun and food. I did look into booking an event there at one point but packages were out of my price range and very limited for time range. However, due to the nature of your play options I was still able to have friends join me throughout the day! Thank you for everything you do!I have never had a negative experience at Level 99. There were a few rooms that malfunctioned but the staff were quick to repair and we were able to play again within minutes. Everyone was super helpful and professional!

I kinda want a refund. It wasn’t the best and It didn’t let me useThere was this one room that we kept on coming back to. It was very fun and actually engaging. It was the only one I really liked. 10/10

When I arrived, I had brought my daughter and her 4 friends. I was overwhelmed checking in and looking up their accounts. The guy at the check in was so patient and helpful! He then saw me inside and checked in with me again to make sure everything was going well. Two thumbs up! We will be back!

I understand the state of the economy right now, but I don't necessarily believe that my two hours was worth the $40 per person price tag. This may not be true for everyone, but by the end of the experience my partner and I had spent a total of $130 that we feel would have been better spent elsewhere.Seeing my friends and completing challenges with them.

The bar and dining area seems to be understaffed. I could tell employees were completely overwhelmed. Part of my drink order was incorrect and it took a long time to correct it. Peviously the food presentation was lovely, but this time it seemed to be thrown haphhazardly on a tray when previously it had come in a container. I love Level99 and will be back, but the dining experience was disappointing.

The 'construct a skyscraper' room should be revamped. See how many players are actually getting stars in that room and then adjusting accordingly. Additionally, the blocks in that game room are worn and inhibit you from succeeding in the challenge. Thanks for considering this!Gameplay!

It would be neat to have self service kiosks to redeem food awardsLoved that there was a staff member going around with a beverage cart.

I don’t think drinks should be allowed in the challenge rooms since you can’t put them down anywhere and you often need both hands. We were unable to play a challenge because of a guest spilling their drink right before my group

We were evacuated due to a fire alarm. I feel we should have received time to make up for the loss. Also, when we ordered our food, we were told we would get a text when it was done. We never got a text. The food dried out and was mostly cold after the food died sitting on the counter. The lack of communication regarding the completion of the food after having to wait outside freezing without a purse or coat set a negative ending to the experience.Using the visit as a work team builder