Never received a response

An ambivalent attitude to my requirements. I have since purchased from a competitor.

James was Very professional and clear in his communications

I would like clarification from Lexus in relation to a vehicle health check that was recently carried out - I was quoted £350 to replace tyres & wheel alignment. As the car is leased via Motability scheme , I believe that i should have been informed by customer service that that Lexus have an SLA with Kwik Fit regarding tyres ( they appeared to be unaware of this) . I subsequently had the car checked by Kwik fit and they informed that no work was required ! - Kwik fit rep physically demonstrated, via a gauge, that there was sufficient thread on all tyres .. which makes me wonder how Lexus service came up with different measurements ?

The team were warm & welcoming from the start.

I arranged diagnostics test on 12.12.2025 for a faulty connection on the drivers side daytime running light. At the time of the booking I was given a quote of £170 for the test. I also arranged a courtesy car with a fee of £15 to cover insurance. I have received several text message reminders confirming the booking etc. At 12.10pm today, 11.12.2025 (day before the booking) I was advised the diagnostic test was £240 and the £170 I had been quoted was wrong and also there was no courtesy car available until the middle of January. Please can you look into this as this level of customer service is not great.

Very informative and helpful

High pressure sales. And paint protection is added to your quote even when you don't want it. Lexus Belfast do not offer lexus UK 8.5% used car finance. Why ?

I’m a car dealer from the south I purchased two cars of James child Belfast , one car was a Lexus and I was due vat money £2,916.50, the sales man James child has been giving me the runaround for a year now , and as hung up the phone on me today once I questioned him about it , he told me he required the Irish paper work and vrt documents , so the car has been in stock for a year and only sold this week , so I could only provide him with the required paper work he requested this week , Iv sent it on to him and he’s questioning me why the paperwork is in different person name , reason for this is because when we sell a car and vrt (vehicle registration tax) we vrt into customers name direct so another owner does not go onto the Vechicle, can I please get an update on this asap because from start to finish dealing with James Child Lexus Belfast has been a nightmare , for a professional sales man to hang up the phone and be rude to someone who spent almost 30,000 with him it’s not one bit nice ,

purchased car last year, from day one, when exported car to south. salesman expressed would return the VRT they had paid. Rang the office today and salesman has ignored me all week and has been rude and unprofessional to myself and i have the messages and emails to prove this.When i called through to the sales department and spoke to the guy that sold me the car he said does your phone do this and hung up the phone. I have all the proof on phone recordings and communication and i am happy to take legal action for this