Excellent service, from the start of my shopping experience throught to the end. Very friendly, helpful staff.

I found the staff helpful in many ways but there are some aspects which I feel should be considered for future customers particularly so for those over 70 years of age1 Before I left I requested the sales person to explain the various aspects of the dashboard and fascia equipment which on reflection was fairly cursory and so I decided when I arrived home I would familiarise myself with the manual. I checked the vehicle as did my wife and could not find it; as a result I telephoned and was informed there was no manual supplied as it was all on line. I am somewhat surprised this was not disclosed to me at any tim (particularly so having asked for an explanation of the various dashboard equipment etc )and if I had been made aware of this I would have insisted on a much more detailed instruction. On going online there was considerable cross referencing in the manual which does not simplify the procedure. I would suggest it would be good PR to inform customers of the lack of a hard manual and provide a hard copy of some of the basics such as the dashboard and ancillary equipment including the various items on screen and the points for jacking the vehicle. Indeed I enquired re the fuel consumption which I had been given to understand was 36-40 miles per gallon and I now realise this could easily have been confirmed by checking the instrumentation on screen. My consumption according to the computer is in the region of 27-30 MPG2 Having had the vehicle for a few days there are minor matters I have discovered but none the less annoying A. the windscreen washer on the drivers side only sprays some water on the bottom edge of the windscreen and to a great extent it is the water from the passengers side which is swept across by the passenger wiper blade which impacts on the drivers side B. The vehicle has been left out overnight and when the windows are opened and closed they are not cleared of the condensation/ water which surprises me particularly so as the car which I drove has 160000 miles and there is no such problem.

Nothing to improve on Lexus is one of the outstanding brands

Happy with the information received and communication about work required

I think it’s unfortunate that an exhaust heat shield is not covered under warranty

Jonny Nathan and Shannon were all excellentthroughout the purchasing process.

All the Lexus staff i had dealings with, couldn't have been more attentive and professional.

all the service experience was great, I really appreciate all the effort that the service manager put dealing with our situation, all the help and support, it would be hard to change to a different car brand in the future having experience the Lexus aftersales services.while the pandemic hit us hard financially, I hope we will be in a position in the future to move forward with going electric while staying with Lexus.many thanks again to everyone in the Lexus dealership, especially the service manager.

Excellent and friendly staff much better than my previous dealership Audi Belfast. They have lost a customer you have gained one. I love my 300h and will possibly look next year to update.

I find that Lexus Belfast is very consumer friendly and try to do everything they can to satisfy my requirements. I travel 4 hours round trip to have my cars serviced in Belfast because I feel they are skilled mechanics and honest, not charging where unnecessary. I trust them and recommend them to all my friends.