Found my Lexus experience to be most rewardingStaff where excellent really helpful and always forthcoming with excellent advice to sum it upI had a fabulous day.And left very happy with the car I purchased________________________________________From: Lexus BelfastSent: 30 October 2025 12:01To: ThomasSubject: How did we do?

Normally I deal with Lexus Milton Keynes who have been exceptional.Went to view a car at Lexus Belfast, paid a £250 deposit to reserve it and in the end decided not to progress with the purchase.After informing Lexus Belfast about this over email I didn’t receive any response or follow up communication.It has now been over two weeks and they seem to have decided to keep my money as I have yet to receive my deposit back.

As usual we were greeted with warmth and politeness. Coffee and tea were offered which was very much appreciated.We have been dealing with a lovely gentleman named Karl since buying our first Lexus.Karl is great to deal with from pricing to a demonstration of the vehicle we are interested in purchasing .Since owning a Lexus we have had nothing but comfort and great driving.

Excellent customer service as always from Lexus Belfast.Karl was really helpful in explaining the offers that were available to me, great communication keeping me updated and responding promptly to any queries I had .

Excellent customer service as always.

Not willing to negotiate

I recently test drove a used Lexus ES300. It was arranged through Matthew. He was extremely helpful and I would not hesitate in contacting him in the future if another vehicle catches my interest. Thank you.

Overall my experience has been positive. My enquiry was handled in an efficient manner and I particularly appreciated the personal video presentation by James. Any questions I had were answered and I was given space and time to think about was and is essentially a considered purchase.

Excellent service from your salesman

Excellent service as always