Karl was excellent in his demonstration of the main points of the car.

Friendly staff and very easy to deal with.

James is a very professional salesman, know everything about the car I am going to buy! Good service from beginning to end 👍👍🤣

Great customer service, staff and surroundings

All questions answered

Very nice reveal of the new vehicle with everything well explained in a pleasant and friendly manner.

It was a very smooth process and I really appreciated the use of a courtesy car for the period between selling my old car and my new car being ready

This was our first experience with the Motability Scheme. When we arrived at the Lexus Dealership, we were welcomed by SarahJane, whose warm demeanour immediately put us at ease. Rapport was established effortlessly, and we felt completely comfortable with her. She took the time to ask a series of probing questions to understand our needs and requirements thoroughly. Based on our detailed conversation, SarahJane then meticulously guided us through all our options, showcasing the range of EVs available through the scheme. SarahJane's expertise and her exceptional ability to empathize and engage with customers filled us with enthusiasm and confidence in Lexus's EV offering. Despite Ronan's disability, which can sometimes overwhelm him with social anxiety, SarahJane's genuine care and understanding created a welcoming environment. This was in stark contrast to our experiences at two competitor dealerships earlier in the day, where we encountered a somewhat lacklustre approach to our inquiries and often felt dismissed. SarahJane's dedication to providing outstanding service stood out prominently during our interaction at Lexus. Ronan was so impressed with SarahJane's presentation of their EV products that he made his decision on the day, without even taking the selected vehicle for a test drive. This decision was a testament to SarahJane's thoroughness and confidence in her recommendations. She swiftly arranged for the test drive the following day, accommodating Ronan's complex needs by scheduling it at a time that suited his daily routine. Without hesitation, we can attest that the entire experience, from booking to ordering, was faultless. The follow-up emails and calls further demonstrated SarahJane's commitment to ensuring our satisfaction with the dealership experience. It's clear that the exceptional service we received was primarily due to SarahJane's professionalism and dedication, as she managed every aspect of our journey with care and attention to detail. We sincerely hope that this glowing feedback reaches SarahJane, as she truly deserves recognition for her outstanding service.

All staff interested and engaging with customer. Sales rep first class and offered great selection of appropriate deals.

Staff member Nathan was friendly, helpful and took time to familiarise us with the lexus 300h detail on handover