I had an excellent car-buying experience from start to finish. The entire process was smooth, transparent, and completely stress-free. Mike Quarles was my salesperson, and he was professional, knowledgeable, and genuinely focused on making sure I felt comfortable and informed every step of the way.Great service!

I didn't see wifi offered. It would be good to have coffee/water.They do good work, they're reasonably-priced, the staff are friendly and professional, the station is pretty clean and there's a comfortable waiting area.

When i bought my NEW car (2022) from Lt Joe's, I was given a card with discounts for inspections and oil changes, etc. Which i was able to use the first 2 years, however when i came in for an oil change at the end of 2024 I was told "We Don't Take Those Anymore", just like that!!!. Even if you don't recognize them anymore the people you gave them to should be under a Grandfather clause or you should notify customer they are no longer accepted by email. The coupon card itself was not a FOREVER, once it was punched out it was over. My family and friends will probably go to auto dealers where they get the most for their money, free oil changes and inspections.

It would me amazing if there’s an online option to schedule an appointment.The waiting area was okay. The floors and bathroom were clean. No other amenities.I appreciate the online payment method but it would be nice to have other options as well, like card payments in the shop and cash. I think having multiple payment options would be much better, especially to folks who aren’t tech savvy.When I came in the door was locked, which is understandable because it was early in the morning; however I was dissatisfied with how my car concerned was handled. I told the employee about my concern, but it was not listened to. I understand that receptionists aren’t mechanics themselves, but it would’ve been nice to have the reassurance like, “I’ll make sure to let the mechanic know” rather than “They’ll check.”

The check in area was a little messyMy service advisor was rude.Lower the labor cost and improve the attitude of the service advisor .Bring back the previous payment method by simply inserting my card into a payment device or use a tap on screen method.I prefer inserting my card when I pay for service. Not manually typing my card info into my phone which is a hassle. If I had a flip phone, this newer payment method wouldn’t work because cash isn’t accepted.There was an issue with the check in process on the computer.. My last visit I had to pay by manually typing my card number on my phone which is a hassle. If I didn’t have a smart phone this wouldn’t work because cash isn’t accepted. I used to pay simply by inserting my card into the device. They are making it more difficult to pay for service doing it this way.

Keep with new features for the customer experience.Really enjoyed the new system. Of text messages and checkout.

The sales staff was courteous. Adam Byrd was the salesman who helped me. I would recommend Adam. He was knowledgeable about the vehicle features. One thing I truly appreciated about him was he was not pushy. He gave me the oppertunity to experience the vehicle for myself without high pressure. I was able to think and make the decision based on my preferences. The sales manager was equally helpful and courteous.

Again, the items needed for car repair or replacement was not located at the job site.The appointment for a car inspection was schedule for 8:00 AM. The inspection was completed ~12:00 noon.Basic times like tires should be located at the job site.

The person at the service counter was not knowledgeable at all. After service was completed told me the prices changed that day to almost double was I normally payThere is no price list, I have been a customer for years, this was my worst experience. The front desk person was rude and unprofessional, I was told the prices changed that day to almost double what I paid in March. I n the end I paid $200 for a oil change and windshield wiper replacementService rep was unfamiliar with the app I was told to use and kept disputing with the price I saw in the app2 people were at the front desk discussing prices and no one acknowledged me for several minutes

Friendly and helpful