Always room for improvement

Not much I can say for improvement. I was in and out within two hoursEveryone I encountered was welcoming and the whole car buying process was extremely easy

the service advisor was very helpful.

We have had nothing but good service

When I went in to make the appt:Usually, the bald white guy and the young ethnic lady are super courteous, but this time she wasn’t there and he was on the phone. But there was another young man in there with nail polish who was at the desk and I didn’t even get greeted. I’m huge on customer service and I was looking forward to it, so that was a let down, but it didn’t ruin my day. When he finally acknowledged me (I think it was because I was freaking out because of the wasp on the plant by the door), he made the appt and even walked me out because I was petrified and I didn’t have to ask him to.The lobby was very dusty, under the tire display, under the shelf that’s under the tv, under the windows and in the window sill and near the kids table. Also, the vent was leaking closest to the tv. I reported it to the staff who came to mop the area by the refrigerator, but he blamed it on the heat and said he’d let some else know.I don’t know all of the above, but he (nail polish (sorry I didn’t get his name) didn’t know that I wasn’t supposed to be charged for the cabin filter because it was my 2nd oil change and it was under warranty and he kept asking the bald guy how much and he kept telling him no charge and he kept saying but she got a cabin filter and he kept saying n/c it’s her 2nd oil change and he said it again and finally he got the message. Lol.I know that we everybody doesn’t have a cheerful heart all the time, we all go through things. But, we also choose our jobs. And if it requires courtesy and we don’t have it, maybe that’s not the place for us. Same for cleaning and anything else! Happy Saturday!No, do you have a shuttle? That would’ve been awesome!!! My coworker would've gladly brought me back!Quick service

The whole team was very nice and welcome during my visit and after they were all great.Adam was perfect throughout the whole purchase process.

It is hard to find the entrance. The access road should be marked better. It is just across the street from Little Joe dealership but there is no sinage where to go for maintanance. It was my experience during the first visit there. The information on website should be more precise too. However, once you know how to get there, all is greatIt was my third visit there. They fixed what had to be done during the previous time. Aside from the scheduling issue the service was greatIt was time for next service (as indicated by the sticker from last visit), and I was advised not to perform it. If the same shop advise the work then they should respect their own advice. Anyway, it was the only comment for the service provided

It was such a an easy process

Excellent service

Great experience