I was told that there was a representative at the location I was renting from. There was not. No one ever told me I needed my own lock or pay $20.00 for theirs. No one told me I needed to bring my home owners policy or pay 18.00 a month for theirs. If I hadn’t already rented the U-Haul and movers I would have picked a patronage company.

The items were clean , neat and well stored. No moisture nor insect infestation.

Items were always clean, neat and well stored. No sign of moisture nor insect infestation.

They were at one time close to my home and I never had a problem.

There is no customer service. No one answers the phone or returns calls.

Overall easy process, decent customer service.I would have appreciated an office on site or an on call number to reach people after hours and on weekends.

You Have good staff members , very helpful and very patient.

I would like to commend Mari for her outstanding assistance. She was incredibly pleasant and maintained a positive, welcoming energy that made me feel truly valued as a customer. Her wonderful spirit and professional demeanor reaffirmed my decision to choose CubeSmart, and it is because of staff members like Mari that I am happy to recommend this facility to others

Ease of transactionsSafe locationFriendly, knowledgeable staff

Paid my rent each month on time, never asked for anything even after rent increases that almost doubled my rent after two years, I informed the company that I would be moving out 3 days after due date and I was charged for an entire month.